RETURNS INFORMATION

  • Items can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items.
  • Items must be received in original condition - unworn, unwashed, with all tags still attached.
  • For hygienic reasons, we do not accept returns for bras and accessories.
  • We process all refunds and store credits within 10 business days of receiving your items. We will send you an email with the details of your processed return.
  • Please email HiThere@Mypheme.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.
  • If you have paid original postage to receive your order and a return is made then this is non-refundable.
  • Mypheme is not responsible for non-Mypheme items mistakenly returned, and may not be able to recover these items.
  • If you have not received your return label, please wait 24 hours before reaching out to us.

To start a return, please click HERE. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at HiThere@Mypheme.com

EXCHANGES
  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

REFUNDS

    • Refunds are now offered on all orders. Simply opt for the refund when booking your return. 
    • We'll deduct $6 per order from the refund for restocking fees and use of our return shipping label.
    • Depending on your payment method, funds may take up to 7 business days to post to your account.
    • All refunds will be processed back to the original payment method used to place the order. 

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refund usually takes about 10 business days to be available on your bank account.

    INTERNATIONAL RETURNS

    • Please note: International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost.
    • We do not provide exchanges or store credit for international orders at this time. 
    • Shipping fees, duties, taxes, and VAT are not refunded on international returns.
    • Be sure to include the invoice with your order number in your package.
    • Please take note of your own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. We aim to process your return within about 6 business days of receiving the package.

    To make a return from outside of the US, please send your items to:

    4108 SW Green Oaks Blvd, #171149
    Arlington, Texas 76003-9998

    You can always contact us for any return question at HiThere@Mypheme.com